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Logi Product Team
pedroc
Posts: 2,899
Registered: ‎12-05-2006
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

[ Edited ]

@bluescape,

 

Thank you very much for your input!

 

Have a few questions for you -

. What locks up - the OS or the QuickCapture software

. You said you and your father are using exactly the same motherboard model with different results - do both motherboard have the same Bios Version

.  After loading the OS, were both motherboard loaded with all Win 7 drivers from the Gigabyte website

 

Again, thank you very much for your cooperation.

 

-PedroC

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bluescape
Posts: 2
Registered: ‎02-19-2010
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Thanks Pedro for your quick reply.  I have found the problem today.  I don't know if this may help others.

 

I was running a 2 metre USB extension from PC to camera, and so today decided to plug it in to the PC directly.  Outcome - no freezing video, no sound problems.  It seems I was getting interference from something (maybe mains cable) somehwere along the USB lead.

 

Its solved now.

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nildeen
Posts: 3
Registered: ‎01-29-2010
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Any update?  I've had to turn off my mic since my install.

Logi Nu
pvgas
Posts: 1
Registered: ‎03-18-2010
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

I had the same issue with the QCPro 9000 and Windows 7 x64 on a new ASUS with the Digital Sound card on the mother board.  My solution was to disable the quickcam 9000 mic in the control panel and use an analog mic plugged into the sound card.  No freezes since then. 

Logi Product Team
pedroc
Posts: 2,899
Registered: ‎12-05-2006
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Hi pvgas,

 

What is your Asus motherboard model number - and are you using the onboad sound card as well?

 

Thanks,

 

-PedroC

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tigert
Posts: 1
Registered: ‎03-20-2010
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Hello,

 

I have the same problem. It started with Quickcam Comminicte STX. Then a bought C200. Same thing with both.

Cant use the microfones and a lot of other programm hang up or do not start anymore.

I have an ASROCK N68-S Motherboard and I am using the onboard Audio card.Chipset VIA® VT1708S.

I tried audio drivers from VIA and from ASROCK. No difference, always the same problem.

I use W7 Ultimate x64.

 

Logi Nu
frs22
Posts: 1
Registered: ‎03-27-2010
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Having also issues with this camera on Windows 7. Not usable with Skype or Live Messenger (locking up application). Skype does not start anymore after making a call, which will hang the app. After fresh reboot, Live Messenger sometimes work when plugging in camera after app start. Seems related to mic, as others mentioned. So not happy at all with it. Have a clean Windows 7 install.



Camera Marketing Name = Logitech QuickCam Pro 9000
USB PID BCD = 09900008
Software Version = Logitech Webcam Software / Version: 12.10.1113.0
CPU  = Intel(R) Celeron(R) M processor         1.60GHz
RAM = 1.25 GB
O.S. = Professional  : 6.1.7600
------------------------------------------------------------------------


Professional  - PROCESSOR_ARCHITECTURE_INTEL
Win32_OperatingSystem
{
BuildNumber:7600
Locale:0809
Manufacturer:Microsoft Corporation
Name:Microsoft Windows 7 Ultimate |C:\Windows|\Device\Harddisk0\Partition2
ServicePackMajorVersion:0
ServicePackMinorVersion:0
SystemDirectory:C:\Windows\system32
Version:6.1.7600
WindowsDirectory:C:\Windows
}
Win32_ComputerSystem
{
Manufacturer:smileyvery-happy:ell Inc.
Model:ME051
SystemType:X86-based PC
}
Win32_Processor
{
Description:x86 Family 6 Model 13 Stepping 8
Manufacturer:GenuineIntel
MaxClockSpeed:1596
Name:Intel(R) Celeron(R) M processor         1.60GHz
}
Win32_BIOS
{
Description:smileytongue:hoenix ROM BIOS PLUS Version 1.10 A10
Manufacturer:smileyvery-happy:ell Inc.
SMBIOSBIOSVersion:A10
SMBIOSMajorVersion:2
SMBIOSMinorVersion:3
Version:smileyvery-happy:ELL   - 27d60b07
}
Win32_TimeZone
{
Caption:smileysad:UTC+01:00) Amsterdam
Berlin
Bern
Rome
Stockholm
Vienna
DaylightName:W. Europe Daylight Time
Description:smileysad:UTC+01:00) Amsterdam
Berlin
Bern
Rome
Stockholm
Vienna
StandardName:W. Europe Standard Time
}
Win32_PhysicalMemory (x2)
{
Capacity:268435456
Caption:smileytongue:hysical Memory
Capacity2:1073741824
Caption2:smileytongue:hysical Memory
}
Win32_USBController (x6)
{
Caption:Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Caption2:Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Caption3:Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Caption4:Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
Caption5:UDS Master Bus of Kernel USB Software Bus by TCP
Caption6:Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
}
Misc
{
Language: English (United States)
Time Zone: W. Europe Daylight Time
Total Physical Memory: 1271 MB
Available Physical Memory: 643 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1968 MB
Total Page File Space: 2542 MB
Available Page File Space: 1880 MB
}



Logi Product Team
pedroc
Posts: 2,899
Registered: ‎12-05-2006
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Hi frs22,

 

I'm sorry to hear that you are having issues with out software. One thing I will sugguest though, try removing the Logitech Webcam Software application and leave the drivers installed. I noticed that your system is running a celeron 1.6 ghz which could be the problem to your issue.

 

Thanks,

 

-PedroC

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activerog
Posts: 2
Registered: ‎03-29-2010
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Problem Solved: Went back to Harvey Norman's with my new notebook and Logitach 9000 camera. Got a refund on the camera and got some generic thing with mostly chinese writing on it, half the price of the Logitech.

 

Uninstalled the Logitech software, inserted installation CD of generic-brand chinese HD webcam, installation unzips, runs, asks for camera to be plugged in. Pops up live feed from the camera, looks alright if not a little bit bblurred. Autofocus and low-light compensation on. 1280x720 mode. Hmmm. 30fps. Hmmm will it work or will it freeze up like the overpriced, buggy logitech product?

 

WORKS PERFECTLY !

 

Installed and working in 5 minutes flat. Thank you Logitech for wasting my time. Most of the morning in fact, plus a trip back to the retail store where I bought the trashy overpriced product.

 

GOODBYE LOGITECH. Not a happy customer !

Logi Visitor
SvenVdV
Posts: 28
Registered: ‎12-26-2008
0

Re: Quickcam Pro 9000 & Windows 7 RTM x64 -- Locks up sound

Gentlemen,

 

I have EXACTLY the same issues with the Logitech Quickcam Pro for Notebooks.

 

In Windows 7, when the Quickcam microphone driver is active, it locks-up my audio drivers (unless i go to sleep and resume (strange)).

Skype and messenger also lock-up.

 

When I disable the quickcam pro microphone driver, i have no issues anymore.

 

Sven