Windows 7 Discussion Topics (READ ONLY ARCHIVE)

[LazySpoon]

Semi-Success Story & Tip: 

I recently bought the Logitech c500.  I'm rather pleased with it.  However, as Windows 7 hasn't been officially released yet, there is little support for it.  I would plug it in and Windows 7(x64) recognized it and installed the most updated drivers immediately!  Fantastic!  Time to record some video and go into Sony Vegas to edit it, sync music, etc.

Sony Vegas Pro 9 (64-bit version) will not load with the cam plugged in.  It gets to "Initializing External Monitors" then locks up.  Workaround:  Start Vegas w/o the cam plugged in.  It took me:

~10 hours, ~12 programs (some of them multiple times) ~6 system restores, ~12 restarts (on top of the system restores), the community codec pack, and searched this forum (to some extent) to finally find this out, though.  Not only did i learn that but we can learn these things:

Programs that DON'T work with the c500 in Windows 7 (x64):

The Logitech Webcam Software (32 or 64 bit) [install program halts near end, however, upon kill is functional--but locks up FREQUENTLY and barely able to get 2 consecutive records out]

Splitcam

Home Recorder (w/the online service)

The Sony VIdCap Program (version 6, included with Vegas Pro 9--found this out after plugging the cam in after Vegas 9 starts & trying to capture from source)

The programs that DO work with the c500:

ScreenCam (software seemed like it might be shady, but it was ok--very little features, though--that is if I remember correctly that it worked)

Skype (At least the preview in the options does)

ManyCam (Causes other programs using cam w/this to lock up, but can be used as standalone, but no recording feature!)

VLC (good for viewing, streaming was not so good of quality)

and the best one out of all of them:

WinAVI (full view/record/resolution, no lockups if your settings are ok]

Windows Media Encoder (x64) (works, but doesn't seem to get the full potential out of the cam [or at least the preview]) *See notes*

some notes:

Logitech Webcam Software would lock up and if you could exit the program on screen, it would not detach from the process list (could not be killed).  The same goes for Sony Vegas if your cam is plugged in and it reaches that point in the loading screen--except you may not be able to get the splash off-screen.  Both instances would require a restart.  Be warned!  Windows Media Encoder may have been the starting culprit of these driver and functionality issues.  Use with EXTREME caution.

My system specs:

Compaq Presario CQ60-215DX Laptop

2GB DDR2 RAM

nVidia Geforce 8200m G

[Victoriaaa]

I've been experiencing these problems, I just bought my C500 and it installed it on the laptop I got for Christmas.

Now, the Logitech Webcam Software will lock up upon connection of the camera, and also my sound will stop working and many other programs refuse to open, such as Firefox, Sound Recorder, etc.

So is there any chance that things will run smoothly if I get rid of the software and just keep the driver?

[pedroc]

Hi Victoriaaa,

What version of the Logitech webcam software do you have installed? Also, please try your suggestion by leaving the drivers only and remove the LWS application and let us know if it makes any difference.

Can you also provide your computer specs (Manufacturer, model, etc)

Thanks,

-PedroC

[Broken96]

I can not get my Computer (Asus CG5290)  to work with MSN messenger I have uninstalled my messenger, and then my C500 camera Drivers. Then I reinstalled them But still with the same problems. When try to use my camera in a video conference there is a giant X over top of it. I'm running a 64 bit windows 7 Operating system and have never had this problem with other cameras. when I set up the camera in messenger it shows face and audio but when I try to have a video conference with some one else... well like I say all I get is a giant X over top of the camera were my face should be. Other people can not see me as well?

[pedroc]

Hi Broken96,

Can you please answer the following questions?

• Is your Windows 7 a clean installation or an upgrade over an existing OS such as Windows Vista, XP etc
• What version of the Logitech software did you install(LWS V1.1?)
• Was this camera working fine previously, if so, what OS were you running
• Do you get he giant X when you use the QuickCapture software
• As far as your computer (Asus CG5290), do this model comes equipped with the I7 920 chipset with 9gb of ram

Thanks,

-PedroC

[WolfgangRoth]

Hello,

I just bought the C500 webcam and am trying to install it with Windows 7 64 Bit Home Premium.

I expirience the same problems as the other users.

the LWS software hangs very often. I cannot open the audio control tab and after installing the webcam drivers and - software it seems that skype and yahoo messenger and icq refuse to work.

I think it is a problem of the OS being 64 bit and the LWS software being 32 bit.

I downloaded the newest drivers but that didnt help.

I hope logitech stuff can help us.

Greetings Wolfgang

[pedroc]

Hi WolfgangRogh,

If you are running Windows 7 64 bit, please download LWS from this link.

Thanks,

-PedroC

[WolfgangRoth]

Hello PedroC

right now I downloaded this Setup.

But that setup is as good or bad as the other

it tries to install a LWS that seems to be a 32 bit program too :-(

but the setup doesnt finish.

it hangs. And i had to restart the PC. since this moment i cannot use skype.

So this is the wrong answer

:-(

Please Help

[pedroc]

Hi WolfgangRoth,

At this time I suggest you contact our call center as it appears that you are getting some out of the normal behavior with the software installation.

Thanks,

-PedroC

[WolfgangRoth]

Hello Pedro,

right now i installed a second copy of Windows 7 64Bit. I installed the basic motherboard and graphics card drivers and nothing more. The LWS Software in 64 Bit seems to work excellent.

Can you give me some hints, how to cleanly remove all of logitechs software files and registry entries that maybe corrupt my current installation?

Greetings

Wolfgang