Windows 7 Discussion Topics (READ ONLY ARCHIVE)

[FredNYC]

I am also running 861207 and find it disappointing that there will be no effort put into supporting these devices.  This product was a very good solution and that it will have no life with windows 7 is a huge disappointment.  There are many cameras that you are leaving in the dust.  I am sure that many of these would install under Windows 7 if all the checks for future operating systems would be removed from the install.  Also why does your driver cause Windows 7 to become unstable.  Does your driver install into the Kernel?  It feels like a return to printer drivers of the past that would make machines unstable after they were installed.

I think for customer loyalty some more resources should be put into supporting these devices going forward.

Sincerely,

Fred

[VyKng]

I too have an Orbit-MP and yes it gets picked up by Win7 no prob. and I can use it on yahoo and such.  The PROBLEM is.... The lack of support from Logitech to get Thier cam to operate to its full potential !  If I wanted a cam that did nothing....  I would just plug my digital camera in, it has a better picture quality anyway!!!!!!! I want my face tracking, pan, tilt and zoom back!!!!!!!!!!!

[Sandman001]

LOL, I was amused at the response pedroc gave.

"What is your part #?"

"

Unfortunately, your camera is not supported under LWS v1.

Thanks,

-PedroC."

And the guy says thanks? That is like icing on the cake. Thanks for what?

Anyway, I have a Orbit MP. Paid a pretty penny for this thing not even 2 years ago. And now Logitech expects me to go buy their product because they already dumped this webcam, that was over $100 in the first place and expensive compared to other cams, and lay down another $60-100 dollars or more for another webcam. Hmmm, well that may be true but I definitely will NOT being buying another Logitech product. Thank you and have a nice day!!

And ohh Logitech, I have a HP Deskjet 832c printer that will work on Windows 7. Wanna know how old this printer is? Try 10 years old or more!! And another thing, I have had nothing but problems with the Orbit MP. The sound is always boomy in games and I can't talk to people without it soundlng like I am yelling.

[Mod Note: Edited Tone and language]

[amd965]

i also have the orbit MP but here i dont have any problem with it in windows 7 i have used the windows 7 setup of the QuickCam® Sphere AF ,and it works very good.

hope u all cab use the cam agian now.

[julz]

Hey Pedro:

Question for you: Is there any possible way to run two logitech cameras on my computer at the same time? Obviously my other software will not intsall because I have another logitech camera already on. But, I had done a little research and in one forum somebody suggested a certain kind of software. Let me know what you know about how I can do this if it is possible because I am planning on putting two webcams going and I know that if I use a totally different brand it will work. However, I would much rather have another Logitech cam over any other brand because you guys cameras rock.

Let me know

Thanx Julz

[Nigbo]

HI

I too would like to state that Logitech deciding my very expensive orbit MP is not worth them bothering to update the software is disgusting. It is the only item I have that does not work with win 7 despite being no where near the oldest. I shall certainly never buy this brand again.

Regards

Nigbo

[rcarnevali]

I want to echo the other sentiments here about being frustrated and disappinted in Logitech that the Orbit MP will not be supported. These devices are built with a high quality and last for years. For Logitech to just abandon them and expect their customers to buy new ones, when the old ones are still working flawlessly, is totally irresponsible and uncaring.

I performed a Win7 upgrade. Windows 7 saw the QuickCam software would be a problem during the upgrade, so I removed it. Windows 7 had no problems with the drivers themselves. The camera is recognized. Video software can access it. The only problem is that Logitech CHOSE not to include support for the product with their new software.

Frankly, if I have to buy a new webcam, I'll just get a different brand. The quality may not be the same, but honestly ask yourself this.... if the product is going to have an artifically-imposed lifespan of only a few years, what difference does the quality make if you have to trash it when you do an OS upgrade? I've invested far too much in Logitech products over the last two decades (yes, I've been using Logitech products for a very long time) to not feel frustrated that yet another product will not be supported by a new version of Windows.

Please do right by your loyal customers before we are forced to give up that loyalty.

[riverphillip]

I so agree with you. (edited)

Thank you for the response.

I am glad to inform you that the software for your QuickCam Orbit MP for Windows 7 is now available. To download the software, kindly click the link below then download the Logitech Webcam Software (LWS) with Vid 1.1 x64 below the page.

Link: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=3428

Should you have further questions, please do not hesitate to write us back or visit our website at www.Logitech.com

Thank you for choosing Logitech.

Sincerely,
(edited)

(Moderator note:  Please do not use Logitech representative's names - thank you!)

However, after downloading LSW 1.1 x 64 I got the same error message when you plug in the camera:"Webcam not supported"

It gives the option to cancel or install anyway. Well I did and then nothing. Windows shows a camera plugged in but there is in error state, then you run the windows troubleshooter, and it downloads and installs the driver from Widows Update. When you open the logitech software, the Pan/Tilt/Zoom is STILL greyed out. So It still doesn't work.

Yesterday I was at Fry's Electronics in Sacramento, Ca. they had a Logitech Orbit AF for 109.00, and they had an open box copy for $92.00, but I didn't buy it. Why should I buy anymore Logitech Products when they will discontinue support after 3 years.

I am really sad that a large company thinks they can stiff us and we will continue to purchase their products. In the mean time I continue to dual boot Windows 7 64/32Bit, because Orbit MP Does work completely in Windows 7 32-bit with Vista 32-bit Software

I was hoping the response from (edited) was going to help as I would like to delete the 32 bit version on my HDD, and regain the Hd space.

[DigitalDave]

You are lucky !

My OrbitMP does not work at all in Win7.

UnRecongised Device, and the Win7_1.1 x64 installer does not see my cam.

I totally agree with ... rcarnevali

My devices still work flawlessly on my other computers.

If I had known I would lose my daily used devices by installing the latest OS, I may have not upgraded at all.

I can't say that I'm willing to buy anymore of Logitech products after this scandal.

Pity I can't upgrade my other computers with Win7, because I can't aford to to buy new devices after spending $300.00 on a new OS.

Dear amd965

 (  " i also have the orbit MP but here i dont have any problem with it in windows 7 i have used the windows 7 setup of the QuickCam® Sphere AF ,and it works very good.

hope u all cab use the cam agian now. " )

So your OrbitMP works ? 

By installing the Sphere AF?  Your Orbit works too?

That means its a simpile programming change within the installer to accept the Orbit PID.

That makes me even more angry !

[DigitalDave]

I have successfully installed the OrbitMP using 'Have Disk' option and selecting the PRO364 directory.

The video and sound works perfectly, snapshots and record work great.

Even the HD video option works ( Not avavailable in my old W2K OS ).

The ONLY thing that does not work is the PTZ.

If you can live without the PTZ for now, install manually using " Have DIsk " option.

Run the Win7 installer, let it extract the files, then kill the install.

This wil leave the install files on your computer.

Then Open your Device Manager, Select Update Driver on the Unidentified Device.

Then, select "Find drivers on my computer' Select the " Have Disk " option.

Select ---- C:\Program Files(x86)\Logitech\QuickCamWebInstall\Drivers\X64\PRO364

Let the Device install, then you will be prompted to install software.

I'm sure the PTZ is a small fix for your developement team.

Pity, you tell your loyal users you are not supporting a fully functional webcam.

I guess you expect us to buy new.

[DigitalDave]

I have successfully installed the OrbitMP using 'Have Disk' option and selecting the PRO364 directory.

The video and sound works perfectly, snapshots and record work great.

Even the HD video option works ( Not avavailable in my old W2K OS ).

The ONLY thing that does not work is the PTZ.

If you can live without the PTZ for now, install manually using " Have DIsk " option.

Run the Win7 installer, let it extract the files, then kill the install.

This wil leave the install files on your computer.

Then Open your Device Manager, Select Update Driver on the Unidentified Device.

Then, select "Find drivers on my computer' Select the " Have Disk " option.

Select ---- C:\Program Files(x86)\Logitech\QuickCamWebInstall\Drivers\X64\PRO364

Let the Device install, then you will be prompted to install software.

I'm sure the PTZ is a small fix for your developement team.

Pity, you tell your loyal users you are not supporting a fully functional webcam.

I guess you expect us to buy new.