Windows 7 Discussion Topics (READ ONLY ARCHIVE)

[notlojicaltek]

I was having all the same issues. Windows 7 x64 and Orbit MP. I found that Windows installed the drivers fine from Windows Update. With the cam plugged in, I installed the LWS software v 1.1, the installer said that no compatible webcam was found but I installed anyway. The software worked, but I had no PTZ, in fact all the webcam settings were greyed out from the LWS software. I tried using Skype and the cam worked. I went into "Video settings" in Skype and in there, at the bottom of the video preview window, is a "Webcam settings" button. I clicked on that and in there are all the camera settings options available including PTZ! Now don't ask me why Skype can access these settings whereas the only Windows 7 x64 software from illogitech can't. doesn't make any sense.

I don't know any other way to access these webcam properties but it is obviously the drivers and they work, it is just the illogitech software that doesn't!

Edit: whilst writing this I discovered that I actually have an Orbit, not the MP, as I have p/n 861116. I found this page from illogitech the most helpful: Webcam software and driver support for Windows .

[DigitalDave]

I have also comfirmed the PTZ works in 3rd party software.

This cam is fully functional.

Your developement team can make the PTZ work in Win7 if they wanted too.

[DigitalDave]

I have also comfirmed the PTZ works in 3rd party software.

This cam is fully functional.

Your developement team can make the PTZ work in Win7 if they wanted too.

[TopLad]

I'm also running 861207 on Windows 7 x64. Having installed LWS I get video but no PTZ with Logitech's software. As mentioned previously, Skype and also Windows Live Messenger pull up a different dialog box to set webcam settings, and PTZ does work in these applications.

So at least there is a work-around.

But it shows there is no technical reason why Logitech can't make this work. They are just choosing to obsolete the product. That might be ok for a £20 device, but for a webcam costing nearly £100 I find it unacceptable.

Logitech, if you're reading this, please think again. You're making enemies of a lot of potential future customers. Consumers have long memories and brand loyalty is hard to establish and easy to lose.

Guess what - Windows 7 has more importance to me than Logitech brand loyalty. I'm not going to revert to Vista just to get PTZ working. If there isn't a rethink on this then I will probably never buy another Logitech product. Currently I have a di Novo keyboard/mouse/mediapad combo on my media centre, and a separate Logitech mouse (as Bluetooth is so poor), plus a G5 gaming mouse and a corded Logitech keyboard on my gaming rig (not to mention the now-immobile camera). I make that a few hundred pounds worth of kit. When it eventually needs replacing, do you think I'm going to consider Logitech? Oh, and I'm also an IS manager with a global organisation with regional responsibility for Europe. Do you think I am going to commit my firm to purchasing from a vendor who doesn't provide a decent length of support?

You have an opportunity to turn this around by making an announcement that you will be supporting these devices under Windows 7. Please take it.

[riverphillip]

Well I got my final answer from Logitech Cust Service. There response was basically too bad so sad.

I guarantee they have lost a customer for life.

I am going to buy a Microsoft Keyboard, a HP Webcam, a Sony remote control.

These execs are sadly mistaken if they think I will buy Logitech again. End of STORY

[Jacksonke1t]

for windows 7 x64, just donwload Dirvers 1051_x64 and extract the installer.

then , go in folder extracted

           go in Quickcam Folder

          click quickcam.Msi

this will install the software, so u can pan, tilt and zoom

for the driver you go in control pannel,,

--> Devices and printer

--> right click on the device that are the webcam.

-- > hardware

->  choose the device

--> right click and propriety

--> choose tab "DRIVER"

--> and choose update driver...

---> click browse my computer for driver software

--> and go in location of your extracted Installer / Drivers / Pro361

there it is for logitech orbit mp 1.3

now your cam work in windows 7 x64 + Software for tilt,zoom, pan work too  (exept visual effect dont work,,but who care)

its only the "installer that are not programmed properly,cause driver + soft work ,,, so come on logitech,,,,

u just have to repair the INSTALLER THATS IT... im sure you can do an installer that will do the little step i just write there.

[riverphillip]

Thank you, Thank You, Thank you Jacksonke1t!!!!! You provided an answer that actually works. It works.

Many thanks. As for Logitech. I still won't be buying Logitech in the future because of their attitude.

Thanks again Jacksonke1t

[LowFrequency]

Keep this in mind. You may follow the above instructions posted by Jacksonke1t at your own risk, however Logitech Technical Support will more than likely not be able to help you in the event your system becomes unstable.

[Jacksonke1t]

logitech say it maybe unstable, but its there own driver. we just skip (the installer) t

i Post a video youtube quickly done for all of you who have the Quickcam and want it WORK instead of throwing it to garbage.

here the link

http://www.youtube.com/watch?v=j_iEEsIXPAk

(if video runnig to fast for you, use pause button )

[riverphillip]

We were all dead in the water according to tech support. So, my expericence using this method-I have had it installed for several days. There are no signs of instability. This works and now I don't have to buy new cameras. I have used this camera five times since installing, and no adverse anything. This camera has many years of use left. I don't know but it really does seem like this is just a ploy to get us to buy new.   I recently got an e-mail from tech support offering the Orbit AF model if  I'd ship them the Orbit MP and get a mere 50% off.   I have no comment you decide. I am just happy that the MP,  It now works. 

[rcarnevali]

Thanks Jackson, That worked like a charm. I'll get a few more years out of my cam now.