Reply
Logi Nu
Lezz
Posts: 1
Registered: ‎09-20-2009
0

Windows 7 x64 vs Quickcam Pro 5000(and may be others)

Well,if you have such device,you may know

-windows 7 won't auto-install your webcam's driver;

-Present (1110) logitech's driver installer would say OS is unsupported

...but I'm a bit stunned by "Logi Product Team" position...

well,in fact,one can understand them :smileywink:

 

As for me,you can try to solbe it this way:

 

1)download  qc1051enu_x64.exe from logitech ftp   (ftp://ftp.logitech.com/pub/techsupport/quickcam/)

///of course,you can try other installers, but I've used this

 

2)execute it and  let it tell you "this product is not designed for your operating system"

 

3)find it's unzip location  ( "c:\Program Files (x86)\Logitech\QuickCamWebInstall\"  in my case)

 

4)let windows to look for driver in this folder

///4'th paragrath explained in detail:

4.1)click start ,type "device manager" and execute it (or 'Control Panel->Hardware and Sound->device manager')

4.2)find your webcam there:as for me,it's easier in "devices by connection" view mode (click view-"devices by connection")

///in my case it looked like 'composite device-usb audio device-unknown device' triplet, it may also be marked with yellow "!" sign

4.3)use "update driver software"option from right click menu associated to this "unknown device"

4.4)choose "browse my computer for driver software"

     browse to unzip location from third paragraph,

     enable "include subfolders"option and click next.

5)after some time windows would let you know you driver is OK. if not-you may be wrong in your previous actions, or this solution may be not acceptible for your case.You may continue trying with 4.2-4.4 for anytime you like-this won't do any harm to your OS.

6)let's verify this installation-you may do it several ways,I've used skype with it's "instruments-settings-video settings" (note there is a choise of a webcam option there)  

7)Remains of "QuickCamWebInstall" are now useles,you may delete them simply from your file-browser 

Logi Nu
Tux42
Posts: 1
Registered: ‎09-28-2009
0

Re: Windows 7 x64 vs Quickcam Pro 5000(and may be others)

Thanks! This worked like a champ for my Logitech QuickCam Pro 4000.

Retired Logitech Employee / Moderator (Inactive)
LowFrequency
Posts: 107
Registered: ‎08-05-2009
0

Re: Windows 7 x64 vs Quickcam Pro 5000(and may be others)

 


Lezz wrote:

2)execute it and  let it tell you "this product is not designed for your operating system"


Just pointing out the obvious here. You may follow the above instructions at your own risk, however Logitech Technical Support will more than likely not be able to help you in the event your system becomes unstable.

 


Logitech Forum Terms of Use
Logitech Community Tips and Tricks
The views expressed in this message are in no way the official views of Logitech and are of a personal nature.
Logi Nu
a2tom
Posts: 1
Registered: ‎11-02-2009
0

Re: Windows 7 x64 vs Quickcam Pro 5000(and may be others)

this fix works....even on the quickcam pro 5000, 861205  which was expressly NOT supported for whatever abusrd reason. Logitechs lame. Lezz thanks a million for the fix.