Wireless DJ - Hardware

[ericgarcia]

My computer does not recognize the Logitech transmitter when I connect it to the USB.  I tried it on my wife's computer and it worked fine.  I also had my company's IT department look at it and it did connect on their computer.  This would suggest that something is wrong with my specific computer however any other USB hardware device works fine on my computer.

Is there any compatability issues with a Dell D400 laptop?

Things I have already tried:

-  Uninstall & re-install software

-  Re-plugging it into the USB port and other USB ports

-  Plugging it into my docking stations USB port

-  Plug it into other computer USB (this works fine but why not with my computer?)

Is there anything else that I can do?

[tomtomgoer]

This definitely sounds like a USB driver issue. Have you tried the Dell website for updated drivers?

[lem729]

But why are other USB devices working for him. If it's only the DJ that isn't working, why isn't it then a Logitech DJ issue?

[tomtomgoer]

It really depends how old those other devices are and also whether the system drivers are compatible with that hardware. It may be that the existing drivers will work fine with existing devices, but still have a problem with the Wireless DJ. I am not saying that is the solution, but is certainly worth investigating.

The Logitech driver is integrated into the hardware and, with most users not experiencing this problem, it does suggest that this relates to the Dell not Logitech.

Message Edited by tomtomgoer on 02-24-200710:00 AM

[ericgarcia]

Very frustrating.  I feel as though I have tried everything now:

-  It is not lack of USB power since it still doesn't work on an externally powered docking station

-  I have re-installed the software from the Logitech website (also cleaned out my computer's registry)

-  Other external devices work with my computer's USB (so the USB seems to work)

-  Logitech transmitter works correctly on another computer (my wife's Compaq)

-  I have called Dell support in case there is a driver that I am missing.  They couldn't help and said there maybe a compatibility issue between the chips but don't know.

I can't understand why this doesn't work on my Dell Latitude D400.

Is there anything else that I can do?  Please help.

[lem729]

Have you tried Logitech technical phone support no. Call them! If they can't get it working, ask for a refund. Clearly, this is essential or the product is wasted for you.

[Nix]

I am now experiencing this very same problem on an HP desktop machine!  The USB controller is detecting other devises but not the Logitech! I have updated the bios (I think) and drivers but to no avail! Logitech support seem unable to assist.

Any ideas PLEASE?

[lem729]

I've definitely had the problem, but so far, crossing my fingers, if I disconnect the DJ from the computer's USB port, and reconnect it, the problem is fixed. Sometimes, I reconnect it into another USB connection.

I tried, uninstalling the USB port software in safe mode (right clicking on My Computer in the start menu, and then clicking on properties, device manager, and tried uninstalling the host controllers, and then rebooting -- which is supposed to bring them back uncorrupted, but that didn't seem to work, as I'd always get a freeze on one USB Host controller). I think there, the key is checking with the manufacturer of your computer to see how they recommend to do it. My computer is a SONY. In any event, since this process didn't work for me, I can only hope my USB port problem stays controllable/modest as it is.

Too bad Logitech doesn't provide more help on this, as their whole program is USB port dependent.

Message Edited by lem729 on 06-19-2007 08:04 AM

[ericgarcia]

Just so everyone knows.  I was not able to get the USB port on my old Dell computer to recognize the Logitech device.  As mentioned above, I literally did try everything and even had my company's IT department try to fix.  We also tried another Dell computer that was the same model # and the problem was still there.  So, I believe it is specific to that kind of Dell model.  My company gave me another computer which is a newer Dell model and now the transmitter is recognized perfectly.  Again, I believe it was specific to the computer model.

Logitech tech team is supposedly working on the problem with the old Dell model but I havne't heard anything back from them in awhile.

[tomtomgoer]

Glad to hear you have found some resolution in getting access to a newer model. Will be interesting to see if Logitech identify the problem and reccommend updated drivers.

Message Edited by tomtomgoer on 06-19-2007 11:01 AM