02-29-2008 01:46 AM
It did not show in the systray nor in the Windows job list (Crtl-Alt-Del), and when I double clicked the Streampoint icon, I got this error: ""This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."
I decided to try and reinstall Streampoint (from the downloaded file streampoint150enu.exe), and it seems to install correctly, but when it is done, nothing more happens, and nothing seems to have been installed at all! I tell it to install to C:\Program Files\Streampoint, but when I check, no such directory exists!
What can I do?
03-11-2008 10:02 PM
Run a registry fixer such as ccleaner (free and fantastic) or jv16 powertools (not free, just as fantastic but much more powerful if you have skillz). By eliminating all references to Streampoint in the registry by using the cleaners to scour out bad links and search on "Streampoint" you can probably leave your existing file structure intact and you will be able to reinstall (the SAME version) right over it with no issues.
If you want to install a new version, delete all logitech directories (unless you have other logitech devices of course) as well as the registry clean to make sure there is no chance of an old file getting mistaken for a new one.
I've done this procedure many times, Streampoint is finicky in many ways, but it always eventually works!
03-12-2008 03:46 AM
I then decided to try and install from the CD-ROM, and this worked, but the first time I ran the program it told me to update, and when I did, I was back to square one: The systray icon disappeared and Streampoint would no longer start.
Anyway, I have now (for other reasons) reverted back to my old hard drive, and things are running smoothly again. I also contacted Logitech support who first suggested that I used the built-in update feature (right-click on the systray icon and select "Check for Update"). When this did not work, they suggested I tried to "test the device on a different computer and check if the problem remains".
In a sense this is what I have done, but I will not pursue this any further.
Thanks for replying.