Wireless Music System for iPod - General Discussion

[JKLionheart]

To Whom It May Concern:

I recently purchased the Freepulse, and have charged it to full several times (despite not having used it more than a total of an hour since I received it).

Here's what's happening:
I turn on the headset and receiver, both flash red for a bit, and they sync, both lights turn blue. I plug the receiver into my iPhone and begin listening to an audio feed, for example from youtube. The receiver almost immediately turns red, the headset loses connection, I hear the audio cue from the headset notifying me of the disconnection.

Sometimes the sync holds long enough for me to get through most of a song. Sometimes it syncs and holds fine for enough songs that I stop worrying about it for that listening session. Sometimes the sync takes closer to 5-10 flashes of red before turning blue, sometimes it syncs within 3 red flashes.

I've tried debugging this a bit, and have synced the receiver and headset successfully WITHOUT plugging them into an audio source. They stay blue for as long as I've waited (~10 min or so). When I plug it into my iPhone (I can try with my iPod if you think that's an issue), it loses sync almost immediately, flashes red for a bit, then turns solid red. It seems the input thru the mini-jack of the receiver causes something to go wrong.

Is there a way for it to re-sync WITHOUT turning it off? Losing sync once in a while is annoying but having to power cycle the receiver/headset pair is becoming unbearable.

I also have re-paired them (hold power buttons until stage 3, red/blue blinking). It's not like they won't connect, it's just that they don't stay connected when playing audio.

I charged them to full yesterday (the orange light from the charger went out) and then unplugged them and let it charge again just in case. I used them for maybe 10 min after it charged, and today for maybe less than 5 minutes before the problem occurred again.

I will keep them paired for longer, 30 min + without plugging them in to see if they stay connected.

Sorry for the long post, trying to be as clear as possible. If someone can help, that would be appreciated!

[Mike_M]

Hi JK,
Thank you for your post. Some units may have connection issue such as you are experiencing. What I would suggest is to contact Technical Support and get a new set.

[JKLionheart]

Hi Mike, thanks for your quick reply. It's unfortunate that this has to happen, both for the user and for Logitech. The overhead of exchanging items must be difficult.