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Replying to:
Logi Nu
Posts: 6
Registered: ‎05-05-2012
Accepted Solution
Logitech Pro 9000 Microphone Disabled

All operating system specs / drivers/ firmware, debug info pasted below.

 

Problem: I have a Quickcam Pro 9000 and the mic does not work.  It used to work fine -- I use it primarily with Skype, but now in Skype Advanced Audio Options, it shows the "Microphone (Pro 9000)" is greyed out / disabled, so it is not available to the application to use.  If I open up my Audio Settings: Recording Devices - I see the following:

 

1) Microphone Realtek High Definition Audio

2) CD Audio

3) Line In

4) Realtek Digital Input

5) Stereo Mix

 

So, I don't see the Pro 9000 mic show up there.  In System -> Device Manager all devices are enabled and nothing shows an error condition.

 

I think the problem started some time after a Logitech software update, but I am not certain.  All I know is that it no longer works, and it used to work.

 

Please advise. 

 

Operating System + Software:

 

Windows 7 Professional x64 Service Pack 1

 

Logitech Webcam Software Version 2.31, Build 13.31.1044

 

Device Info:

USB Vendor ID 0x046D

USB Product ID 0x0990

USB Revision: 0x0005

Firmware version: 2.90.9018

Firmware CRC 0x7615

EEPROM Version 2.109

Sensor Type 2.6

 

Driver Version 13.31.1044.0

 

Logitech Diagnostic Tool Output: 

 

 

Camera Marketing Name = Logitech QuickCam Pro 9000
USB PID BCD = 09900005
------------------------------------------------------------------------
Main application:
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe
Version: 13.31.1038.0
------------------------------------------------------------------------
Main_help:
C:\Program Files (x86)\Common Files\logishrd\LWSPlugins\LWS\Applets\HelpMain\Main_Help.dll
Version: 13.31.1044.0
Software Version = 13.31.1044.0
CPU = Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz
RAM = 8.00 GB
O.S. = : 6.1.7601
------------------------------------------------------------------------


- PROCESSOR_ARCHITECTURE_AMD64
Win32_OperatingSystem
{
BuildNumber:7601
Locale:0409
Manufacturer:Microsoft Corporation
Name:Microsoft Windows 7 Professional |C:\Windows|\Device\Harddisk0\Partition2
ServicePackMajorVersion:1
ServicePackMinorVersion:0
SystemDirectory:C:\Windows\system32
Version:6.1.7601
WindowsDirectory:C:\Windows
}
Win32_ComputerSystem
{
Manufacturer:Gigabyte Technology Co.
Ltd.
ModelSmiley Tongue55-USB3
SystemType:x64-based PC
}
Win32_Processor
{
Description:Intel64 Family 6 Model 30 Stepping 5
Manufacturer:GenuineIntel
MaxClockSpeed:1995
Name:Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz
}
Win32_BIOS
{
Description:Award Modular BIOS v6.00PG
Manufacturer:Award Software International
Inc.
SMBIOSBIOSVersion:F6
SMBIOSMajorVersion:2
SMBIOSMinorVersion:4
Version:GBT - 42302e31
}
Win32_TimeZone
{
CaptionSmiley SadUTC-05:00) Eastern Time (US & Canada)
DaylightName:Eastern Daylight Time
DescriptionSmiley SadUTC-05:00) Eastern Time (US & Canada)
StandardName:Eastern Standard Time
}
Win32_PhysicalMemory (x2)
{
Capacity:4294967296
CaptionSmiley Tonguehysical Memory
Capacity2:4294967296
Caption2Smiley Tonguehysical Memory
}
Win32_USBController (x10)
{
Caption:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B
Caption2:Renesas Electronics USB 3.0 Host Controller
Caption3:Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Caption4:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E
Caption5:Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Caption6:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F
Caption7:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36
Caption8:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37
Caption9:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38
Caption10:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B39
}
Misc
{
Language: English (United States)
Time Zone: Eastern Daylight Time
Total Physical Memory: 4095 MB
Available Physical Memory: 4095 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1938 MB
Total Page File Space: 4095 MB
Available Page File Space: 4095 MB
}

 

Collect Logitech Software Info
Logitech Software installation information.
------------------------------------------------------------------------
Main application:
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe
Version: 13.31.1038.0
------------------------------------------------------------------------
Main_help:
C:\Program Files (x86)\Common Files\logishrd\LWSPlugins\LWS\Applets\HelpMain\Main_Help.dll
Version: 13.31.1044.0
------------------------------------------------------------------------
------------------------------------------------------------------------
------------------------------------------------------------------------
LWS system information:
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\CameraHelper
File: CameraControlsUI.dll (13.31.1038.0)
File: CameraControls_Core.dll (13.31.1038.0)
File: CameraHelperShortcut.exe (13.31.1038.0)
File: CameraHelperUI.dll (13.31.1038.0)
File: CameraHelper_Core.dll (13.31.1038.0)
File: DevManagerCore.dll (13.31.1038.0)
File: VFXCore.dll (13.31.1038.0)
File: VideoEffects.dll (13.31.1038.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery
File: EmailWrapper.dll (13.31.1038.0)
File: Gallery_core.dll (13.31.1038.0)
File: LogiMail.dll (13.31.1038.0)
File: LogiMailApp.exe (11.90.0.1000)
File: MovieStill.dll (13.31.1038.0)
File: PicPad.dll (13.31.1038.0)
File: picpadcore.dll (13.31.1038.0)
File: Settings.dll (13.31.1038.0)
File: Settings_core.dll (13.31.1038.0)
File: SocNet.dll (13.31.1038.0)
File: SocNet_core.dll (13.31.1038.0)
File: VidPlayer.dll (13.31.1038.0)
File: _Gallery.dll (13.31.1038.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\Facebook
File: Facebook.dll (13.31.1038.0)
File: Facebook_core.dll (13.31.1038.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\Twitter
File: twitter.dll (13.30.1346.0)
File: twitter_core.dll (13.30.1346.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\YouKu
Categories.txt - 2011/8/12
config.xml - 2011/8/12
File: ffmpeg.exe (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\YouKu\ffmpeg.exe/No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\YouKu\ffmpeg.exe)
File: iku.exe (/)
ikuacc.dat - 2011/8/12
File: ikucmc.exe (iKu Management and Configure/1.0.0.4)
File: ikuResChs.dll (/)
YouKu.css - 2011/8/12
File: YouKu.dll (13.30.1379.0)
File: YouKu_core.dll (13.30.1379.0)
File: YouKu_Uninstall.exe (/)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\YouKu\Skins\Default\cmc
acc_disable.png - 2011/8/12
acc_normal.png - 2011/8/12
acc_run.gif - 2011/8/12
buttons.png - 2011/8/12
cmc_skin.ini - 2011/8/12
frame_bottom2.png - 2011/8/12
frame_left2.png - 2011/8/12
frame_right2.png - 2011/8/12
frame_top2.png - 2011/8/12
panel_bottom.png - 2011/8/12
panel_left.png - 2011/8/12
panel_right.png - 2011/8/12
panel_top.png - 2011/8/12
progress_bg.png - 2011/8/12
progress_fg.png - 2011/8/12
sysbutton_menu.png - 2011/8/12
sys_btn_close.png - 2011/8/12
sys_btn_close2.png - 2011/8/12
tab.png - 2011/8/12
Thumbs.db - 2011/8/12
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\YouKu\Skins\Default\iku2.1
buttons.png - 2011/8/12
frame_bottom.png - 2011/8/12
frame_bottom2.png - 2011/8/12
frame_left.png - 2011/8/12
frame_left2.png - 2011/8/12
frame_misc.png - 2011/8/12
frame_right.png - 2011/8/12
frame_right2.png - 2011/8/12
frame_top.png - 2011/8/12
frame_top2.png - 2011/8/12
iku_logo.png - 2011/8/12
msgbox_icon_ask.png - 2011/8/12
msgbox_icon_warning.png - 2011/8/12
navigation_item.png - 2011/8/12
skin.ini - 2011/8/12
split_button.png - 2011/8/12
statusbar_error.png - 2011/8/12
statusbar_message.png - 2011/8/12
statusbar_option.png - 2011/8/12
statusbar_waiting1.png - 2011/8/12
statusbar_waiting2.png - 2011/8/12
statusbar_warning.png - 2011/8/12
sysbutton_close.png - 2011/8/12
sysbutton_max.png - 2011/8/12
sysbutton_menu.png - 2011/8/12
sysbutton_min.png - 2011/8/12
sysbutton_restore.png - 2011/8/12
sys_btn_close2.png - 2011/8/12
tab_icon_upload.png - 2011/8/12
Thumbs.db - 2011/8/12
toolbar_background.png - 2011/8/12
toolbar_button.png - 2011/8/12
toolbar_button_icon.png - 2011/8/12
toolbar_edit.png - 2011/8/12
toolbar_item.png - 2011/8/12
toolbar_menu.png - 2011/8/12
toolbar_menu_clear.png - 2011/8/12
toolbar_search.png - 2011/8/12
toolbar_upload_button.png - 2011/8/12
upload_background.png - 2011/8/12
upload_list_progress.png - 2011/8/12
youku_logo.png - 2011/8/12
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\YouTube
File: YouTube.dll (13.31.1038.0)
File: YouTube_core.dll (13.31.1038.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\HelpMain
File: Acme.exe (13.31.1044.0)
File: launchershortcut.exe (13.31.1044.0)
LWS2.css - 2011/8/26
File: Main_help.dll (13.31.1044.0)
Resolution_13_0_0.xml - 2012/1/18
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Launcher
File: DevManagerCore.dll (13.31.1038.0)
File: EmailWrapper.dll (13.31.1038.0)
File: Launcher.dll (13.31.1038.0)
File: LauncherShortcut.exe (13.31.1038.0)
File: Launcher_Core.dll (13.31.1038.0)
File: Launchpad.dll (13.31.1038.0)
File: Launchpad_core.dll (13.31.1038.0)
File: LogiMail.dll (11.90.0.1000)
File: _ThirdPartyApps.dll (13.31.1038.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetection
File: AVCapture.dll (13.30.1395.0)
File: AVSrc.dll (13.30.1395.0)
File: CameraControlsUI.dll (13.30.1395.0)
File: CameraControls_Core.dll (13.30.1395.0)
File: CaptureManager.dll (13.30.1395.0)
File: DevManagerCore.dll (13.30.1395.0)
File: logiperformanceroutines.dll (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetection\logiperformanceroutines.dll/No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetection\logiperformanceroutines.dll)
File: MotDet_core.dll (13.30.1395.0)
File: MotionOptions.dll (13.30.1395.0)
File: MotionOptions_core.dll (13.30.1395.0)
File: MovieStill.dll (13.30.1395.0)
File: PicPad.dll (13.30.1395.0)
File: PicPadcore.dll (13.30.1395.0)
File: VFXCore.dll (13.30.1395.0)
File: VideoC.dll (13.30.1395.0)
File: VideoControlWrapper.dll (13.30.1395.0)
File: _MotDet.dll (13.30.1395.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAndVideos
File: AVCapture.dll (13.31.1038.0)
File: AVSrc.dll (13.31.1038.0)
File: CameraControlsUI.dll (13.31.1038.0)
File: CameraControls_Core.dll (13.31.1038.0)
File: CaptureManager.dll (13.31.1038.0)
File: DevManagerCore.dll (13.31.1038.0)
File: logiperformanceroutines.dll (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAndVideos\logiperformanceroutines.dll/No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAndVideos\logiperformanceroutines.dll)
File: MovieStill.dll (13.31.1038.0)
File: PicPad.dll (13.31.1038.0)
File: picpadcore.dll (13.31.1038.0)
UvcH264XuPlugin.ax - 2011/8/22
File: VFXCore.dll (13.31.1038.0)
File: VideoC.dll (13.31.1038.0)
File: VideoControlWrapper.dll (13.31.1038.0)
File: VideoEffects.dll (13.31.1038.0)
File: WMFAACEncoder.dll (13.31.1038.0)
File: _PicVid.dll (13.31.1038.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software
File: avcodec-52.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avcodec-52.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avcodec-52.dll)
File: avformat-52.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avformat-52.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avformat-52.dll)
File: avutil-50.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avutil-50.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avutil-50.dll)
File: CameraHelperShell.exe (13.31.1038.0)
File: Launcher_Main.exe (13.31.1038.0)
File: Libeay32.dll (The OpenSSL Toolkit/0.9.8e)
File: libmp4v2.dll (MP4v2/2.0-r335)
LWS.css - 2011/8/12
File: LWS.exe (13.31.1038.0)
File: MotionDetection.exe (13.31.1038.0)
File: Phonon4.dll (Qt4/4.3.1.0)
File: QTCore4.dll (Qt4/4.6.0.0)
File: QTGui4.dll (Qt4/4.6.0.0)
File: QtNetwork4.dll (Qt4/4.6.0.0)
File: QTWebkit4.dll (Qt4/4.6.0.0)
File: QTXml4.dll (Qt4/4.6.0.0)
File: QtXmlPatterns4.dll (Qt4/4.6.0.0)
Resolution.xml - 2011/8/12
File: Ssleay32.dll (The OpenSSL Toolkit/0.9.8e)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats
File: QGif4.dll (Qt4/4.6.0.0)
File: QJpeg4.dll (Qt4/4.6.0.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats\Microsoft.VC90.CRT
Microsoft.VC90.CRT.manifest - 2011/8/12
File: msvcm90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcp90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcr90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Microsoft.VC90.CRT
Microsoft.VC90.CRT.manifest - 2011/8/12
File: msvcm90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcp90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcr90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
------------------------------------------------------------------------
Resolution file
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_25_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_30_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_31_0.xml
Using resolution file: Resolution_13_31_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_31_0.xml
Copying resolution file to _Resolution.xml
------------------------------------------------------------------------
------------------------------------------------------------------------
------------------------------------------------------------------------
Searching folder: C:\Users\DAVISF~1\AppData\Local\Temp\
Found log file: lws_msiinstall.log
Found log file: LWSDebugOut.txt
Found log file: _Resolution.xml

 

Collect Device Info
Gathers device information.
Device Information
Descr: Logitech QuickCam Pro 9000
PID: 0x990
BCD: 0005
ID: usb\vid_046d&pid_0990&mi_00\6&8771fc7&0&0000
VID: 0x46d
ASIC Revision: 20
Firmware Ver: 2.90.9018
Driver Ver: 13.31.1044
Device Rev:
Serial Number:
Sensor Type: 2.6
Firmware CRC: 30229