05-31-2009 11:12 PM - edited 05-31-2009 11:14 PM
05-31-2009 11:48 PM - edited 05-31-2009 11:49 PM
I took my 3rd one back to Noel Leeming today and they agreed to change it for a different make & model entirely. I now have a TEAC clock radio with iPod dock. This was only about half the price of the Anytime so I also got a partial refund. Kudos for Noel Leeming, though they are only doing what is required by consumer law here in NZ (goods have to be "fit for purpose" ). They said they have had a lot of problems with the Anytime, but they are continuing to stock & sell it.
I think your consumer law in Australia is not too dissimilar to ours in NZ so I would be asking for a refund from DickSmith. Any item which has to be replaced several times within the warranty period is clearly not "fit for purpose". Find out what your rights are and be prepared to kick up a bit of a fuss if they keep fobbing you off.
06-01-2009 09:23 AM
Have you contacted Technical Support for a replacement?
As I posted in another thread on this issue, it initially looked like a "cold environment" issue and it is exacerbated by cold but there were some Anytimes manufactured with a circuit that had a temperature sensitivity and this sensitivity can be across the temperature scale.
The Anytimes in question show this symptom immediately. If you don't have the issue, it will not develop over time.
There is stock to replace your product through our Technical Support process.
Please contact them for a replacement.
06-01-2009 10:20 AM - edited 06-01-2009 10:24 AM
So yes I have contacted your support line with no satisfaction or help.
I can give you the last 2 case numbers if you need (sorry lost the first one)
06-01-2009 01:37 PM
06-02-2009 08:49 PM
Well Here we go again all full of S%@T you can PM the case number and wait for the NO reply not even from Logitech support team. So maybe the best thing to do is throw it in the bin and go out and buy a competitors unit at least that way you might be satisfied listening to the radio in the morning without the DISTORTED SOUND.
I PM the case number about 6 weeks or more ago now and still no reply ???
very very very ....... dissapointed in the Logitech team.
06-02-2009 09:04 PM
06-03-2009 02:23 AM
Trantor... I might take your advice. I have a case number, got the intial fast response 'temperature' and 'how to reset', and replied that these 'fixes' did not work. I haven't heard from them since. Unfortunately the store where I purchased the unit from is not particularly helpful. So I plan to do the following:
1. Use the contact telephone number for servicing.
2. If I am not satisfied with the outcome, I will then contact consumer affairs.
Consumer Affairs were extremely effective in correcting a previous problem I had with an electrical device where the device actually over-heated and damaged a cabinet. The company at fault ended up paying for the damage to the cabinet and provided a full refund within 7 days. Of course the company now has a 'x' against its name with consumer affairs. Perhaps others should do the same.
Cheers... and keep the forum flowing.