iPod Docks

[Trantor]

Well I'm on my 4th one, can only get EA839 or EA840 from DickSmith Electronics in Australia and the store is unable to do more than replace with that stock, was told to talk to head office, which i doubt will help at all >< Logitech are no help either, their only advice is get a newer one from the store, I think I am an owner of an expensive brick. ><  will have to think twice about buying Logitech again.

Message Edited by Trantor on 06-01-2009 04:14 PM

[teadrinker42]

I took my 3rd one back to Noel Leeming today and they agreed to change it for a different make & model entirely.  I now have a TEAC clock radio with iPod dock.  This was only about half the price of the Anytime so I also got a partial refund.  Kudos for Noel Leeming, though they are only doing what is required by consumer law here in NZ (goods have to be "fit for purpose"  ).  They said they have had a lot of problems with the Anytime, but they are continuing to stock & sell it.

I think your consumer law in Australia is not too dissimilar to ours in NZ so I would be asking for a refund from DickSmith. Any item which has to be replaced several times within the warranty period is clearly not "fit for purpose".  Find out what your rights are and be prepared to kick up a bit of a fuss if they keep fobbing you off.

Good luck.

Message Edited by teadrinker42 on 05-31-2009 11:49 PM

Message Edited by teadrinker42 on 05-31-2009 11:49 PM

[Sggfb]

On the bright side, you have an expensive clock, complete with iPod / iPhone recharger!

[ianro]

Could the forum moderator be so kind as to remove the "Solved" tag from this thread as there is obviously no solution to this problem yet?

Thank you.

IanRo (UK)

[Mike_M]

Hi,

Have you contacted Technical Support for a replacement?

As I posted in another thread on this issue, it initially looked like a "cold environment" issue and it is exacerbated by cold but there were some Anytimes manufactured with a circuit that had a temperature sensitivity and this sensitivity can be across the temperature scale.

The Anytimes in question show this symptom immediately. If you don't have the issue, it will not develop over time.

There is stock to replace your product through our Technical Support process.

Please contact them for a replacement.

[Trantor]

 I rang the number 1800 025 544 from this page Logitech link, all they can advise me was to get a replacement from where I purchased it from, even when I told them I had done just that 2 times before as instructed be them twice before, I told them the store has not had stock for a while and all they have it seems is 839 and 840 models and said that I can't expect them to unseal everyone of their stock looking if they did. Yet the support line said all they can do is give me a case number and to go to Dicksmiths for a replacement. Dicksmiths stores all said they have not had stock from head office in a while, but they did open a few more boxes and they had the same two numbers. Logitech tells me to see the store, the stores hands are tied to what (old?) stock they have, no one seems to be able to help, logitech wont help, store has old stock.

So yes I have contacted your support line with no satisfaction or help.

I can give you the last 2 case numbers if you need (sorry lost the first one)

Message Edited by Trantor on 06-02-2009 03:24 AM

[Mike_M]

Hi Trantor,

Please Private message me the case numbers. I will get this sorted out for you.

[Danlisa]

Well Here we go again all full of S%@T you can PM the case number and wait for the NO reply not even from Logitech support team. So maybe the best thing to do is throw it in the bin and go out and buy a competitors unit at least that way you might be satisfied listening to the radio in the morning without the DISTORTED SOUND. 

I PM the case number about 6 weeks or more ago now and still no reply ???

very very very ....... dissapointed in the Logitech team.

[Trantor]

I intend to keep getting case numbers, returning to the store for a replacement, eventually they will run out and get new stock and new stock will be hopefully working models. I am going to not give up on this and still hope one avenue will get me a working model. i'm not giving up on mike_m just yet lol

[pfox]

Trantor... I might take your advice. I have a case number, got the intial fast response 'temperature' and 'how to reset', and replied that these 'fixes' did not work. I haven't heard from them since. Unfortunately the store where I purchased the unit from is not particularly helpful. So I plan to do the following:

1. Use the contact telephone number for servicing.

2. If I am not satisfied with the outcome, I will then contact consumer affairs.

Consumer Affairs were extremely effective in correcting a previous problem I had with an electrical device where the device actually over-heated and damaged a cabinet. The company at fault ended up paying for the damage to the cabinet and provided a full refund within 7 days. Of course the company now has a 'x' against its name with consumer affairs. Perhaps others should do the same.

Cheers... and keep the forum flowing.