iPod Docks

[Sirikhum]

Hello,

I have just got a brand-new Pure-Fi Express Plus today. Its Remote Control unit doesn't work. There is no response with or without iPod docked in.

• All plastic cover are remove to ensure that nothing block signal from RCU to the status
• iPod firmware reset to default, simply playlist sync and nothing else - iPod nano 5th generation (got it yesterday)
• Pure-Fi Express Plus firmware reset (by pressing shuffle-and-repeat button together for 5 secs)
• Battery is with correct pole (no change from the factory default setting)

Two causes I can think of are:

• RCU's battery is empty  - I will buy a new batt to try it out tomorrow.
• RCU or status' receiver is malfunction.

Does anyone experience similar problem? Is there any suggestion for me to check/try?

Thank you,

NS

[Duong2410]

How about your new battery ? does it make your speaker work ? I have just bought a pure Fi and met the same problem like your so I'm finding a place to buy new battery

[Alan_PF95]

Thanks for the bit about shuffle & reset. It didn't work, but it gave me something else to try.

Like the 2 of you, my remote is dead from "out of the box"

What's really annoying is - finding the right type of battery replacement.

For a consumable item, this SHOULD be plain and large, in the Trobleshootiing section. "Try using a fresh battery" doesn't cut it.

Looking at the battery itself, it's a CR- something...

[Traveling]

I've got the same problem and going through these forums it seems that Logitech has a serious problems with these remotes and no one seems to have an answer.

[janeeni]

Me too~ opened box excitedly, only to discover remote no work. And my generic stash of batteries don't fit, so perhaps it's a more unusual type of battery??  But it's not good is it - LOGITECH SHOULD REPLACE FREE OF CHARGE  as shipping with a dead battery not good form (why didn't they just put in those little plastic tabs that one just pulls out when ready to use??)
Clearly this is a pure-fi express product wide issue which they need to address...one would hope....?I'll ring them after 9am to ask about this problem. 

[stefkak]

Hi,

it seems I'm not alone with this problem. From the day I took it, the remote control was not functioning. It was completely dead.

I called to the retailer I ordered it, but I have to go the their shop (in another city) with my receipt and the remote control and wait for them to check it. Not so easy!

[stefkak]

Hi again,

I contacted the international support team (EMEA) and they were very helpful.  They sent another remote control and it works fine now.