01-08-2009 01:31 PM
This thing is great. But it doesnt appear to be taking a charge. I have had it plugged in for two days and the green lights are just advancing. They never turn solid green. And if I unplug it. It just dies. I am sending for an RMA from the seller but I wanted to make sure I wasnt missing something here.
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01-08-2009 05:24 PM
Try to reset the unit and then allow it to charge fully and see if it still exhibits the same problem. If it still does this after a reset . . . I would look for a RMA.
*** to reset there is a button on the bottom of the unit.
01-10-2009 07:21 AM
Bob - I have a PureFi Anywhere (bought in Oct 2008) and the battery will not charge. When I connect it to charger the light stays red and none of the lights flash green to indicate that it's charging. Any ideas?
01-14-2009 07:31 PM
01-15-2009 02:51 PM
The only remedies available for troubleshooting charging issues with the Pure-Fi Anywhere series is to reset the product, try a different wall outlet and then exchange or replace the product. It is a closed system, so the firmware cannot be changed. Also the battery is not replaceable so if there is an issue we cannot ask the customer to do more than that.
I understand it is a hassle and I also understand that buying a product that doesn't perform as promised is a disappointment.
Logitech has a very liberal replacement policy and we are happy to send you a replacement should you need one.
10-21-2009 05:03 PM
I just bought one of these and experienced the same problem in that my unit was not charging (in fact it appeared to be not connected to power at all). I searched and found this post and after trying the reset was sad to see that I had to head back to the shops for a replacement.
Anyway... while unplugging the device I took another look at the adapter which has a slide in plug to adapt to my particular counties power point configuration... I wondered if perhaps the connection between this and the main adapter was not very good - so after unplugging it I then gently pushed the 2 metal connectors (only very slightly) upwards so that they would contact with the adapter plate better.
After replugging it I was delighted to see the external charge light up and the flashing dots appear!