iPod Docks

[alittlehelp]

I received the  PureFi Anywhere 2 for Christmas 2008. The unit cuts in and out as others are describing in this thread. Here is the detail on my experience. The power plug icon flashes on and off, never staying lit. Even after the unit has been plugged in for days in two separately tested and working wall outlets the charge indicator still shows only one "dot" of the three lit and the plug icon itself continues to flash constantly.

The unit's sound cuts on and off while plugged in. If I unplug it, it plays fine. However, that is not a solution.

I tried to reset it as Mike has described in this forum. No change in behavior. There is no physical damage to the unit. It worked great day one and this started on 12/26.

Mike, what do I do next? This was purchased at Apple. They do not take returns. I want it to work. The sound is great when it does.

A little help - Thanks!

Message Edited by alittlehelp on 01-12-2009 04:48 PM

[itsnotworking]

My problem is identical to "alittlehelp"'s...including that I purchased my product from Apple. 

When I am playing my 3G iPod Touch on my unit, the unit will suddenly just turn itself off (this is while plugged into the wall outlet...any wall outlet); all solutions mention have been tried.

Message Edited by itsnotworking on 01-13-2009 07:08 AM

[Mike_M]

Hi Bob,

Apple will gladly exchange your product for a new one.

If you don't want to go that route, please call Technical Support.

[justsomeguy]

I spoke with tech support a couple of hours ago about this issue. The solution given to me has seemed to work. The speakers have not cut out yet. Before I called, my speakers were cutting out every two or three minutes. Here is what he told me to do: make sure that the volume on your media player is at least at 75% and that the volume on your computer is at least 75%. Then use the speakers to control the volume. You could also use the other volume controls provided that they do not go below 75%. I did this after resetting and I have experienced no problem yet.

[Timesquared]

Thanks for your post.  It seems to be working for me too. 

[popeleo]

I am having the same problem as all the other people who have posted to this thread. The speakers just turn off after around 2 minutes. The reset fix does not work; neither, for me, does setting the volume of the connected peripheral (whether it be my PowerBook or my CD walkman) at a minimum of 75% - which is an annoying, arcane fix in any case.

I tried emailing tech support on this issue but received no reply. 

It strikes me that this is simply a faulty product - or else that we consumers are being used as beta testers for speakers that were not properly tested at the lab stage.

My problem is that I purchased the PureFi speakers at London Gatwick Airport on my way back to my home in Italy, and don't know how I would even go about getting them replaced.

Come on Logitech - rather than complaining about people hijacking the thread, can you please address the issue head on and admit that this particular model, or this particular batch, simply does not work? And explain what we can do to get a replacement that does work? 

[itsnotworking]

To Popeleo:

I would suggest emailing Support again; they can be rather slow.  Give them ALL of the details about your product, including all of the serial numbers and any other numbers on the unit, etc, as well as the information about the circumstances under which you bought it.  Do you still have a receipt? 

I agree that having to have the volume at 75% is no solution at all!

Oh, and please have a look at this thread:

http://forums.logitech.com/logitech/board/message?board.id=ipod_general&thread.id=3003

Message Edited by itsnotworking on 01-23-2009 03:38 PM

[spice3d]

If you read my earlier post Logitech support did get back to me and said it was defective without any debate. They offered to send me a replacement, but I figured the odds that it would have the same exact problem were nearly 100%. I've returned both of my units to where I bought them. I guess my point is that Logitech support is responsive.

[Sirocco]

The solution provided by justsomeguy,

“Make sure that the volume on your media player is at least at 75% and that the volume on your computer is at least 75%. Then use the speakers to control the volume.”

Is not only contrived, but a horrible workaround, since that will drain the batteries of my non-ipod mp3 player quickly.  And this solution would obviously have to be modified for individual mp3 players, since 75% volume on one player may correspond to 50% on another, with regard to actual signal strength, and you obviously don’t want to have your player at 75% volume if less will suffice, to conserve battery power, which is an obvious priority.  The engineers who made this certainly didn’t intend the device to be operated this way, and therefore it’s defective.  This is not what the designers intended.  We shouldn’t have to stand on our heads while holding our breath to get something as simple as a speaker to work!  It’s just a speaker!  No built in radio, no built in toaster, no built in car mechanic!   The device is remarkably simple in design, but it still doesn’t work.    Quite frankly this reflects the state of our entire education system and the “state of the art”.  Evidently people are hired because they’re good looking, not because they’re smart.  And this seems to be reflected in our entire economy, both nationally and globally.  Success (of individuals) isn’t based on merit, it’s based on looks.  Hire real engineers, not hot blonde chicks who happen to have a degree in engineering, Logitech!  And it’s interesting that the Logitech expert who’s been posting on this thread is more concerned about people “hijacking” the thread.   This is an absolute outrage.

Let’s stop asking if this thing is defective – it obviously is.  This device obviously wasn’t tested for use with the aux-in jack, and is, plainly speaking, defective.  And it’s a major defect, since it makes the device completely unusable even when the device is used as intended.  I’ve never seen such an obvious flaw in an electronic device.  What’s sad is that the sound from this thing is fantastic – it’s actually worth the full $129 Best Buy charges, except for the fact that it turns off every 2 minutes!  Logitech has a similar speaker system that doesn’t include a dock – I wonder if this has the same defect.   I bought 2 of the “Anywhere 2” speakers in Best Buy stores 150 miles apart, both units had the same exact problem described in this thread, plus so many others over a wide geographic area, are reporting the problem, so the problem is obviously in the design itself and not a manufacturing defect.  I’m going to tell BestBuy to remove the item from their shelves.

Message Edited by Sirocco on 02-09-2009 09:49 AM

[Mike_M]

Hi Sir,

Your remark about purchasing from 2 different stores and getting the same product would seem to prove what I have been saying about this being "designed in' as opposed to a defect.

The request to have the source set at 75-80% is to ensure that the line in level to the Pure-Fi Anywhere is higher than the battery saver feature that shuts the unit off after 2 minutes of silence.

As to the short battery length of the source... that would be a design "flaw" of that product.

I am sorry that you are unhappy with your purchase. Your complaints have been forwarded to the appropriate people.