iPod Docks

[jasonk910]

I have an s715i speakerdock that has worked fine with my iPod Touch until today. Now, when I plug it in, I get only very faint sound coming out, which is only audible when the volume is turned up all the way. The low sound happens when plugged in or on battery, I've tried the vol+ & power button "reset" to no avail.

Any ideas? I tried taking the thing apart to check the internal connections, but the case isn't budging much with all of the screws out and don't want to break the housing.

This is a great dock, but not when I can't hear it!

[dhelpard1]

Hello jasonk910,

You can try to reset your s715i by holding down the power button and the volume up button at the same time.  Once you do this, please try your ipod again.  If your sound is still very faint, I would recommend contacting Customer Care in your region for further assistance and a possible warranty replacement.

I hope this helps you out.

Sincerely,

[jasonk910]

As I stated in my original post, I've already tried the Vol+ & power button reset, so I guess I'll contact customer care. I'm very disappointed in the Logitech's QA, it sounds like there have been quite a few of these with problems.

[dhelpard1]

Hello jasonk910,

I must have missed that part of your original post.  Test the speaker by connecting your ipod using the aux in port.  If your volume is still very faint, it is most likely a faulty amplifier. 

Sincerely,

[jasonk910]

I've ordered a second dock, and experienced the same problem. Two logitech docks that won't play sound from my iPod Touch 64GB. The odd thing is that the iPod worked fine with the dock until one day it stopped working. I have an iPod classic that works fine with both of the s715i docks and my iPod Touch works fine with both of my vehicles and two other docks that I have (one is even a logitech mm50). At this point I have to assume that I've updated or changed the firmware/software in some way that the s715i doesn't like. I'm running iOS 5.0.1 with only a handful of apps installed. It's all terribly frustrating....

[Philleo]

Me too man, working fine when I was using it over New Year but when I try to use it today just a very faint sound is audible. I've had it hardly any time, no knocks or anything so I can't understand what's changed. My iPhone works in my cheap tesco dock but not this one which allegedly has superior audio qualities. Did you have any luck with customer support?

[jasonk910]

I'm pretty sure it's an issue with iOS 5, have you upgraded recently? Logitech must have taken some shortcuts or done an improper implementation of the firmware interface. I'm hoping that Apple will make some changes to fix this in a future realease of iOS (5.1 should be out soon), but until then I'm left with two useless docks. Logitech can't/won't do anything about it....

[Philleo]

I don't recall an update but I might look to see if I can revert later. I bought this for a holiday in feb so I really hope apple or Logitech sort us out!

[Philleo]

Just to educate other readers - Logitech customer support have advised me that this is a hardware fault.  As stated above it can't be a hardware fault as other iPods seem to operate with no problems.  Disappointed that this is advertised as fully compatible when it quite clearly isn't.....

[TheJuice]

Yep - I have the same problem too - it is very faint sound you can hardly hear.

The dock works as I have the smaller I touch also which is perfect but the system should be be advertised as specific for ipod and compatible with all when it quite clearly isnt

Great machine - but vastly let down by lack of bredth of the ipod range it can take - borders on false advertising Logitech!