io - Hardware

[Hespera]

I've been having problems with my Logitech IO2 pen and I've been emailing their tech support but haven't gotten any answers... are they still supporting this service?

Thanks!

[woody]

By any chance you have an "incident number"?  So I can inform techsupport team to look into it.

Message Edited by woody on 12-20-2007 03:51 PM

[JerseyJack]

Hello!

I’ve experienced the absolute worst customer service/tech support from Logitech! My problem started in July, but because I thought the pen would be ‘OK’ I didn’t officially report it until October ’07 (John).

Since then I’ve exchanged several emails and phone calls, each time getting a new promise or different answer. First they didn’t want the defective pen then they did. After I shipped it they swore they never recvd it.(David, Josh, Gabe). After I got a copy of the signature of the person recvng it the agreed they had it. Then they promised someone would call me ASAP to advise how to proceed. Of course, no one called.

Finally I reached a person who said a relpacement would be shipped as soon as they were in stock. (Laura) Since then I’ve recvd two more emails requesting info about the problem as if they weren’t aware of what had already transpired. (Hakim)

The case # is ******-******.

Thanks for listening. I hope the Destiny people do better.

John

Message Edited by Pegasus on 01-26-2008 11:58 PM

[JerseyJack]

Success!!

After too many promises not kept - I received my replacement pen today!

Thanks Logitech - there is hope afterall.

John

PS: Pen works just fine.